Pricing
A$8 a month including GST, the same for every duration. No surcharge for any way of paying.
| Voucher | Days | Total |
|---|---|---|
| One month | 30 | A$8 |
| Three months | 90 | A$24 |
During the pilot nothing renews by itself and we store no payment method: when you want more time, buy another voucher and redeem it on your account page. A voucher is valid for at least three years from the day it is sold to you, and the last day it works is shown on it; a code from the order page works for at least three years from the day we record its cash.
Refunds
Refund within 14 days of redeeming a voucher, through the channel you paid with: to the bank account you paid from, or for cash a new voucher for the same days. An unredeemed voucher can be refunded at any time before it expires. Ask through the support form, quoting the voucher code. This is in addition to your rights under the Australian Consumer Law; the terms have the detail.
Get a voucher
While we test, vouchers come by invitation only and we take no payment; we delete our copy of an invitation 14 days after its voucher is redeemed. When the pilot's orders open, there are two ways.
To pay by PayID or bank transfer, ask us for a voucher by message and we reply with an order code. Use the order code as the payment reference. Never put your account number in a payment reference or in any message to us. Once the payment arrives we send the voucher code to the address you wrote from; that address stays with the order, never next to an account number, and is deleted 14 days after the voucher is redeemed.
To pay with cash, get an order code on the order page and post the cash with it. You send us no message, and we hold no name or contact. Once we record the cash, the code works as a voucher.
What each way of paying tells us
Whatever a payment channel learns about you stays in that channel and is never written next to an account number.
| Payment | What we learn |
|---|---|
| PayID or bank transfer | Your bank account name, kept in our accounting records for the periods Australian tax and company law require, with the amount, date and order code. |
| Cash by post | No name and no contact. Get an order code on the order page, then send the cash to our PO Box with a slip showing only that code and no return address. We record the amount, date and currency and destroy the envelope and slip. Cash in the post is at your risk. |
| Card | Not offered yet. |
For every payment our ledger records the amount, date, method, currency, Australian-dollar value and, if you order by message, the country you tell us, never an IP address or an account number. A separate link from a payment to an account exists only for as long as the payment can be disputed, 14 days after the voucher is redeemed for transfer or cash, and is then destroyed. The privacy policy has the rest.