ironkeel

Support

Open a ticket and you get back a ticket ID and a reply token. Come back with both to read our reply and to answer it. There is no email step and no account to log in to.

Up to 5000 characters. Do not include your account number, a private key or a payment detail: support never needs them, and nobody from ironkeel will ever ask for them.

Already have a ticket?

Read or answer a ticket with its ticket ID and reply token.

What we keep

The category, your messages and our replies, each with the day it was written. No email, no name, no IP address, no browser details, and no link to your account. Tickets are not in our backups. A ticket closes when you mark it resolved, 14 days after our last reply if you have not answered, or after 30 days without a message. A closed ticket is deleted with every message 30 days after it closes; all we keep is a count of tickets per category per month. Setup help is in the guides, and outages are on the status page.